Welcome to bespoketricycles.co.uk- a website owned by Bespoke Trikes Ltd. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site.

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Your Consent: 
By using this site, you agree to the terms of this Privacy Policy and our terms & conditions of use.

 

Terms of Use. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

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Information You Provide: 
This site actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail and feedback forms. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified with you, such as your full name, address, e-mail address, phone number, and so on).

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Some areas of this site may ask you to submit personally identifiable information in order for you to benefit from the specified features (such as order processing). You will be informed what information is required and what information is optional.

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Passive Information Collection: 
As you navigate through this site, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, click stream).

 

Your Internet browser automatically transmits to this site some of this anonymous information, such as the URL of the Web site you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This site may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies.

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Use and Disclosure of Information: 
Except as otherwise stated, we may use information collected via this site to improve the content of our site, to communicate information to you (if you have requested it), for our marketing and research purposes, and for any other purpose specified. We may use personally identifiable information to contact you in relation to a transaction (e.g., we may telephone you to update you on the delivery status of an order for goods). In addition, we may make full use of all information acquired through this site that is not in personally identifiable form

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The collection, use, and disclosure of information contemplated in this Privacy Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. In these cases, you will be asked to consent to such transfers and disclosures in accordance with this Privacy Policy.

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Access, Correction, and Deletion: 
To keep personally identifiable information that you provide via this site accurate, current, and complete, please contact us as specified below and we will take appropriate steps to update or correct such information in our possession, or to delete your information from our contact list.

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Security: 
This site takes reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

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Links to Other Web Sites: 
This site may contain links or references to other Web sites to which this Privacy Policy does not apply. We encourage you to read the Privacy Policy of every Web site you visit.

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How to Contact Us: 
To keep your personally identifiable information accurate, current and complete, please email us at info@bespoketricycles.co.uk

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If you have any questions, comments, requests, or concerns related to this Privacy Policy or the information practices of this site, please contact us as follows:

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Changes to This Privacy Policy: 
If we update the Privacy Policy, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on 17th March 2024.

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RETURN POLICY

Good Returns Policy – Bespoke Trikes Ltd

“No Fault” Returns (i.e. – customer elected returns where goods are correct)

 

- goods must be in original packaging unbroken and undamaged

- goods must be in "as new" sellable condition

- goods must be returned at customers expense to our U.K. Warehouse (although we will arrange this at a convenient time for the customer and deduct the cost from the refunded amount).

-original freight costs will not be credited

- 40% restocking charge applies

- no credit will be given if goods do not meet our quality control inspection at

goods returned and will be shipped back to the customer and be invoiced

accordingly for time and return shipment cost

- decisions on the acceptance of returned goods lies solely with Bespoke Trikes Ltd

- no invoice payments to be withheld on goods pending return or in

process ; payments not made in time will disqualify the customer from

returning goods

- approved returns will be notified and credit notes only will be issued ( no

cash refunds ) against the goods less the applicable restocking and repacking fees ( min. 20% of invoice value )

- returns allowed only within 30 days

- returns accepted over 30 days ( solely at the discretion of Bespoke Trikes Ltd) will be subject to a 50% restocking charge

- only standard items can be returned ; handcrafted boxes, bespoke, special wrapped/ branded items or powder coated items are deemed as custom made and cannot be returned unless there is a material quality issue as agreed by Bespoke Trikes Ltd.

- no modified items can be returned

 

Faulty Material / Quality Issue

 

- goods must be in original packaging unbroken and undamaged

- goods must be returned at customers expense to our U.K. Warehouse

- freight costs will be credited if the return is approved

- goods must be notified of as “faulty” within 30 days of receipt and returned

  within 45 days for inspection – after that no return will be accepted

 - no credit will be given if goods are not deemed faulty and meet our quality

   control inspection as goods returned and will be shipped back to the

   customer and be invoiced accordingly for time and return shipment cost.

- in some cases a partial refund may be issued if the quality/ issue with the item is disputed

 

Damaged Goods in Transit

 

- damaged MUST be notified on the delivery note presented by the carrier or

  no claim can be processed

- damages must be notified to Bespoke Trikes Ltd in writing within 48 hours of

  delivery

- no credit will be given if goods are not deemed damaged in transit and meet

  our quality control inspection at goods returned and will be shipped back to

  the customer and be invoiced accordingly for time and return shipment cost

 

 

 

Please note:

All terms and conditions are present on our website and can be read/ accepted at the point of checkout.